Privacy Policy

Section 01 Introduction

JW Pinnacle Management LLC (“JW Pinnacle Management LLC,” “we,” “our,” or “us”) respects your privacy. We are a done-for-you marketing agency serving local blue-collar service businesses, headquartered in Chardon, Ohio. This Privacy Policy explains what information we collect when you visit our website, contact us, or work with us as a client, how we use that information, and the choices you have.

By using our website, submitting a form, or opting in to receive messages from us, you agree to the practices described in this policy.

Section 02 Information We Collect

Information you provide to us

• Contact information. Your name, email address, mobile phone number, business name, and mailing address when you submit a form, email us, call us, or engage our services.
• Business information. Details you share about your trade, service area, current marketing, and goals when you book a strategy call or during a client engagement.
• Communication preferences. Your opt-in selections for SMS, email, or other communications.
• Payment information. For active clients, billing details are processed securely through our third-party payment processor; we do not store full card numbers on our servers.

Information collected automatically

• Device and usage information. IP address, browser type, device identifiers, pages viewed, and referring URLs, collected via standard server logs and, where applicable, cookies.
• Approximate location. Derived from your IP address.

Section 03 How We Use Information

We use the information we collect to:

• Respond to your inquiries, schedule strategy calls, and deliver the marketing services you engage us for.
• Send service-related communications, including call confirmations, onboarding updates, status reports, and deliverable notifications.
• Send marketing communications about our services, but only if you have given us prior express consent.
• Operate, maintain, secure, and improve our website and internal systems.
• Comply with applicable laws, regulations, and legal requests.

Section 04 SMS & Text Messaging Privacy

What SMS messages you may receive

If you opt in, JW Pinnacle Management LLC may send you:

• Transactional / service messages. Strategy call confirmations and reminders, client onboarding updates, monthly report notifications, deliverable alerts, and replies to inquiries you initiate.
• Marketing messages. Occasional updates on new services, client wins, and educational content for blue-collar business owners, sent only to recipients who specifically opted in to marketing SMS in a separate, optional checkbox.

Marketing and transactional consent are collected separately. You may opt in to one, both, or neither, and your consent is never required to submit a form, book a call, or receive any service from JW Pinnacle Management LLC.

How we collect your SMS consent

We collect your consent to receive SMS messages through a clear, affirmative action, such as:

• Checking an optional, non-preselected consent checkbox on the web form on our homepage or contact page.
• Providing verbal opt-in during a phone call with a member of our team.
• Completing a client onboarding form that includes SMS consent language.

We retain records of your opt-in for compliance and audit purposes.

Message frequency, fees, and carriers

Message frequency varies based on your interactions with us. Message and data rates may apply according to your wireless carrier's plan. JW Pinnacle Management LLC is not responsible for any charges you may incur from your mobile carrier. Carriers are not liable for delayed or undelivered messages.

HELP and STOP. Your control

• Reply HELP to any message to receive support information. You can also email [email protected] or call +1 440-901-8027.
• Reply STOP to any message to unsubscribe from SMS messages from JW Pinnacle Management LLC. After you reply STOP, you will receive a single confirmation message, and we will not send you additional SMS messages unless you opt in again.
• Opting out of SMS does not opt you out of other forms of communication (such as email or phone), which you can manage separately.

SMS data sharing. Explicit statement

JW Pinnacle Management LLC does not sell, rent, or share your mobile phone number, SMS opt-in status, or SMS consent records with any third parties or affiliates for their marketing or promotional purposes. We also do not share this information with affiliated companies for their independent marketing. The only circumstances in which mobile information may be shared are:

• With the SMS service providers and subcontractors we use to send messages on our behalf, solely to deliver the service you requested and under written confidentiality obligations.
• When required to comply with applicable law, legal process, or a lawful government request.
• To protect the rights, property, or safety of JW Pinnacle Management LLC, our clients, or others.

Section 05 How We Share Information

Outside of the SMS-specific restrictions described above, we may share the other information we collect in the following limited circumstances:

• Service providers. Vendors that help us operate our business (website hosting, email delivery, CRM software, payment processing, analytics) receive only the information needed to perform their services and are bound by confidentiality obligations.
• Legal and safety. We may disclose information when we believe disclosure is required by law, regulation, legal process, or to protect the rights, property, or safety of JW Pinnacle Management LLC, our clients, or others.
• Business transfers. If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to standard confidentiality protections.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

Section 06 Cookies & Tracking Technologies

Our website uses cookies and similar technologies to operate the site, remember your preferences, analyze traffic, and improve user experience. You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features.

Section 07 Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect the information we collect. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping any login credentials you use with our client systems confidential.

Section 08 Your Rights & Choices

Depending on where you live, you may have the right to:

• Access, correct, or delete personal information we hold about you.
• Object to or restrict certain processing of your personal information.
• Withdraw consent where processing is based on your consent (including withdrawing SMS consent by replying STOP).
• Receive a portable copy of your personal information.
• Lodge a complaint with a data protection authority.

To exercise any of these rights, contact us at [email protected]. We may need to verify your identity before fulfilling your request.

Section 09 Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us at [email protected] and we will take appropriate steps to delete it.

Section 10 Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.

Section 11 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page and, if the changes are material, provide a more prominent notice. Your continued use of our website after changes take effect constitutes your acceptance of the updated policy.

Section 12 Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us using the information below.